Active Toys For Active Kids Since 1985

Thank you for visiting our website which is always open for your shopping convenience.

We specialize in active toys for active kids.

We are quite diligent at monitoring our inventory. If the item is not in stock, we quickly remove the order button from the page or post a notice stating when the item is expected to be available for shipment. Also, our customers are encouraged to call our toll free number 800 982 2814 to determine more information regarding availability and arrival date.

MERCHANDISE RETURN POLICY

We stand behind the quality of all of our products. You may return any item in its original condition and packaging within 15 days for any reason. We will gladly issue a credit covering the value of your returned item less shipping and handling charges. The customer is responsible for the cost of shipping the merchandise back to our facility (UPS or Fedex ONLY).

An adjustment will be applied to items returned in less than original condition and packaging.

Merchandise ordered and subsequently refused is subject to a 15% re-stocking fee and the customer is responsible for the related shipping and handling.

Free Shipping items if returned are subject to actual shipping charges incurred by Extex, Inc. (Both to and from your location).

Authorization must be obtained to return an item after 15 days and a 15% re-stocking fee will apply.

Please DO NOT use the U.S. Postal Service to make returns. Return items via UPS or Fedex only.

Return your item to:
EXTEX, Inc. - RETURNS
12589 Crenshaw Blvd.
Hawthorne, California 90250

We accept major credit cards offering state-of-the-art online encrytped security. You may order from us with confidence knowing that we offer the most secure online ordering system available.

All information is protected and your privacy is assured.

Extex, Inc.
12593 Crenshaw Blvd.
Hawthorne, CA 90250

Voice: 800 982 2814 (M-F 9:00 to 4:00 Pacific)
FAX: 310 676 9322
Email:
CustomerService@ExtexToys.com

SHIPPING: (Approximately, how long will it take for my package to arrive?)

This map illustrates service schedules in business days as of September 2005 for UPS Ground shipments. For UPS Ground, a business day does not include Saturdays, Sundays or Holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

Unless otherwise requested, all orders leave our plant within two business days via UPS Ground (A business day does not include Saturdays, Sundays or Holidays).
UPS Ground transit time ranges from one to six business days depending upon the receiving point's distance from Hawthorne, California.

U.S. Shipping & Handling starts at $5.49 per order and is adjusted upward based upon various shipping factors (i.e. weight, size, etc.). The shipping & handling charge will be calculated and clearly displayed on the order form before the customer is required to consumate the purchase.

Most packages are shipped via UPS Ground.

If you need the item 'RUSHED', we offer UPS next day, UPS 2nd day or UPS 3rd day service. Express Services carry additional fees which will be added to your purchase.

Please call toll free 1 800 982-2814 between 8:00 a.m. and 12:00 Noon Pacific Time, Monday through Friday to arrange for 'RUSH' service.

We do not ship to Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands, APO, FPO or foreign addresses.

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