Merchandise Return Policy
SPECIAL NOTE (PLEASE READ BEFORE MAKING RETURNS): Because some of the items sold by Extex, Inc. are shipped to our customers direct from the manufacturer, all customers should call us Toll Free at 800 982 2814 to determine if the item should be returned to us or to the manufacturer. If the customer returns an item to us that should be shipped back to the manufacturer, the package will be refused at the buyer's expense. No exceptions.
We stand behind the quality of all of our products. You may return any item in its original condition and packaging within 15 days for any reason. We will gladly issue a credit covering the value of your returned item less shipping and handling charges. The customer is responsible for the cost of shipping the merchandise back to our facility or to the manufacturer (See the above Special Note)/(UPS or Fedex ONLY).
An adjustment will be applied to items returned in less than original condition and packaging.
Merchandise ordered and subsequently refused is subject to a 15% re-stocking fee and the customer is responsible for the related shipping and handling.
Free Shipping items if returned are subject to actual shipping charges incurred by Extex, Inc. (Both to and from your location).
Authorization must be obtained to return an item after 15 days and a 15% re-stocking fee will apply.
Return items via UPS or Fedex only. Please DO NOT use the U.S. Postal Service to make returns.
After calling us Toll Free at 800 982 2814, return your item to (See Special Note At Page Top):
EXTEX, Inc. - RETURNS
12589 Crenshaw Blvd.
Hawthorne, California 90250
We accept major credit cards offering state-of-the-art online encrytped security. You may order from us with confidence knowing that we offer the most secure online ordering system available.
All information is protected and your privacy is assured.