> Merchandise Return Policy
Merchandise Return Policy
We stand behind the quality of all of our products. You may return any item in its original condition and packaging within 15 days for any reason. We will gladly issue a refund covering the value of your returned item less shipping and handling charges. The customer is responsible for the cost of shipping the merchandise back to our facility (UPS or Fedex ONLY).
An adjustment will be applied to items returned in less than original condition and packaging.
Merchandise ordered and subsequently refused is subject to a 15% re-stocking fee and the customer is responsible for the related shipping and handling.
Free Shipping items if returned are subject to actual shipping charges incurred by Extex, Inc. (Both to and from your location).
Authorization must be obtained to return an item after 15 days and a 15% re-stocking fee will apply.
Return items via UPS or Fedex only. Please DO NOT use the U.S. Postal Service to make returns.
After calling us at 310 676 9311, return your item to:
EXTEX, Inc. - RETURNS
12593 Crenshaw Blvd.
Hawthorne, California 90250
We accept major credit cards offering state-of-the-art online encrytped security. You may order from us with confidence knowing that we offer the most secure online ordering system available.
All information is protected and your privacy is assured.